Privacy Policy
Effective Date: January 01, 2026
GENOX USA LLC (“GENOX USA,” “we,” “our,” or “us“) respects your privacy and is committed to protecting the personal information you provide when visiting our website, http://www.genoxusa.com/, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal information.
1. Information We Collect
We may collect the following categories of information:
Information You Provide
When you voluntarily contact us, request a quotation, download information, submit a service request, register for an event, or otherwise communicate with us, we may collect:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Mailing or shipping address
- Information about your recycling operation or equipment requirements
- Any other information you choose to provide
Information Automatically Collected
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Operating system
- Device information
- Pages viewed
- Date and time of visits
- Referring websites
- Time spent on pages
- General geographic location (city/state)
This information helps us understand how visitors use our website and improve its performance.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember visitor preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing effectiveness
- Maintain website security
Most web browsers allow you to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
2. How We Use Your Information
We may use your information to:
- Respond to inquiries
- Prepare quotations
- Process equipment or parts requests
- Provide customer support
- Schedule service or technical assistance
- Send requested brochures or documentation
- Improve our website and customer experience
- Monitor website performance and security
- Send marketing communications (where permitted by law)
- Comply with legal obligations
3. Email Communications
If you request information from GENOX USA, submit a contact form, request a quotation, register for an event, or otherwise choose to receive communications from us, we may send you emails regarding:
- Quotations and proposals
- Orders and order updates
- Technical support
- Product announcements
- New equipment and replacement parts
- Trade shows and industry events
- Educational content
- Company news and marketing communications
To manage our email communications, we use a third-party email marketing service. When you subscribe to our mailing list or request marketing communications, your contact information may be securely stored and processed by the third-party email marketing service on our behalf.
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications, such as responses to inquiries, quotations, order confirmations, and customer support messages.
4. How We Share Information
We do not sell your personal information.
We may share your information only with trusted third-party service providers that help us operate our business, including:
- Website hosting providers
- Microsoft 365 email services
- Constant Contact (email marketing and communications)
- Google Analytics or similar website analytics providers
- Payment processors
- Shipping and freight providers
- IT and cybersecurity providers
- Professional advisors (such as legal and accounting firms)
- Government agencies or law enforcement when required by law
These third parties are authorized to use your information only as necessary to provide services on our behalf and are contractually obligated to safeguard your information.
5. Google Analytics and Website Analytics
Our website may use Google Analytics or similar analytics tools to better understand website usage.
These services collect information such as:
- Pages visited
- Time on site
- Browser information
- Device information
- Approximate geographic location
Google may process this information according to its own Privacy Policy.
You can learn more about Google’s privacy practices at:
https://policies.google.com/privacy
You may also opt out of Google Analytics using Google’s browser add-on.
6. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission or electronic storage method is completely secure.
7. Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide requested services
- Maintain customer records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where practical.
8. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Your Privacy Rights
Depending on your state or country of residence, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information regarding how your data is used
- Opt out of certain marketing communications
To exercise these rights, please contact us using the information below.
10. California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws, including rights related to access, correction, deletion, and certain limitations on the use of personal information.
GENOX USA does not sell personal information as defined under applicable California law.
11. International Visitors
Our website is operated from the United States.
If you access the website from another country, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the Effective Date at the top of this page will be updated.
Your continued use of the website after any changes constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
GENOX USA LLC
Website: https://www.genoxusa.com/
Email: sales@genoxusa.com
Telephone: (724) 960-1146
Last Updated: August 18, 2026